Position Overview:We are seeking a highly skilled and experienced IT Support Specialist 2 to join our dynamic IT team. As an IT Support Specialist 2, you will play a crucial role in maintaining and enhancing the overall functionality of our organization’s IT infrastructure. You will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This position will be full-time in office for training with the possibility of remote/hybrid after the training period.Responsibilities:End-User Support:Provide timely and effective technical support to end-users, addressing hardware, software, and network-related issues.Respond to user inquiries and resolve problems via telephone, email, remote assistance, or in person.Troubleshooting and Issue Resolution:Diagnose and resolve technical issues related to desktops, laptops, printers, and other IT equipment.Collaborate with other IT team members to troubleshoot and resolve complex technical problems.Hardware and Software Maintenance:Install, configure, and maintain hardware and software components.Perform routine maintenance tasks, including updates, patches, and system upgrades.Documentation:Create and maintain accurate documentation of IT processes, procedures, and configurations.Document solutions to common problems and share knowledge with the team.Security Compliance:Ensure that IT systems and infrastructure adhere to security policies and procedures.Collaborate with the security team to implement and enforce security measures.User Training:Conduct training sessions for end-users on IT-related topics to enhance overall digital literacy.Create user guides and documentation for common IT processes.Qualifications:Education:Associate Degree in Computer Science, Information Technology, or a related field; OR equivalent experience.Experience:Minimum of 3 years of experience in a similar IT support role.Proven experience in troubleshooting and resolving hardware, software, and network issues.Technical Skills:Proficient in Microsoft Windows and Office suite.Experience with desktop and server operating systems.Knowledge of networking principles and protocols.VmWare / Hyper V AD, Remote Desktop, DNS, Group PolicyTCP/IP Networking, Firewalls, VPNSRMM Tools (Ncentral, Ninja, Kaseya, Automate, Autotask)Windows Server OS ManagementPatch ManagementIT Infrastructure-server, cloud, and networkingCommunication Skills:Excellent communication and interpersonal skills.Ability to explain technical concepts in non-technical terms to end-users.Problem-Solving:Strong analytical and problem-solving abilities.Ability to prioritize and manage multiple tasks in a fast-paced environment.Team Collaboration:Ability to work collaboratively in a team and share knowledge effectively.Willingness to mentor and assist junior team members.BenefitsMajor Medical InsuranceFlexible Spending AccountDental InsuranceVision InsuranceLife InsuranceLong Term & Short Term disability 100% paid by employer after 1 yearVoluntary Term Life401(k) Savings PlanMutual of Omaha supplemental insurancePaid HolidaysPaid Time Off
